Terms of Service

By installing or purchasing an Intrect plug-in, using the licensing service at license.intrect.io, downloading a product through app.intrect.io, or creating an account and submitting audio for analysis through app.intrect.io or our API, you agree to these terms. Please read them — they're short.

Operator. Intrect is operated by INTRECT (business registration number 107-36-71163), based at 서울 중구 충무로 5길 2, Seoul, Republic of Korea. Sales tax / VAT is collected and remitted on our behalf by Paddle.com Market Limited as our Merchant of Record.

1. The license you're buying

Each purchase grants you a perpetual, non-exclusive, non-transferable license to install and use the plug-in for the version family you bought (e.g. 1.x) on up to the seat count stated at checkout — currently three machines per license. You may move seats between your own machines via the deactivate flow in your dashboard.

The license is yours; the software is ours. We retain all intellectual property rights in the plug-in binary, the underlying ML models, the GUI, and supporting code (collectively, the "Software").

2. Trial mode

For paid plug-ins that offer a trial, first launch issues a free 14-day trial bound to your machine. During the trial it runs at full quality with no audible limits. After the trial expires, the plug-in continues to run but inserts a brief silent gap roughly every 60 seconds until you activate it with a valid license key. The trial is issued once per machine; reinstalling the operating system or wiping the device may reset machine identity and re-issue the trial, which we accept as a reasonable evaluation path. Tampering with the trial or gate mechanism, or distributing patched binaries that remove it, terminates this license and any rights granted by it.

Free products. Intrect HPSS is provided without a paid license or trial. Its current installer is available to signed-in app.intrect.io users through the Product Portal. The paid-license, seat, trial, and refund provisions in sections 1, 2, and 6 do not apply to that free download unless we state otherwise at the time of download.

3. Your account and the free allowance

An Intrect account is for one person or one organisation. Register with details that are accurate, keep your sign-in secure, and take responsibility for what happens under your account.

The free allowance is per person, not per account. Creating additional accounts to obtain more free analysis is not permitted, and neither is doing it through variants of one mailbox — capitalisation, a +tag where your provider treats it as one, dots in a Gmail address, or a second address that delivers to the same inbox. This is the one thing we ask in return for a free tier that needs no card.

To apply that allowance we may treat accounts as belonging to the same person when they share a mailbox or have recently used the same network address, and on that basis we may decline to analyse audio that has already been analysed. It is a check on the free allowance, not a judgement about you, and it does not apply to paid plans. If a decision looks wrong — a shared office or household connection can produce one — open a ticket and we will sort it out.

The free allowance belongs to the person, not to the account. It is granted once. Where we find that several accounts are one person, that single allowance stays with the account they already had — the others have none of their own, or share the one allowance between them where we are less certain which account is theirs. Nothing is suspended: those accounts sign in, keep their history, and can subscribe.

We can be wrong about who is one person. A household, an office and a phone on a carrier network all look alike from here. If a decision looks wrong, open a ticket and a person will look at it.

If you need more, ask. Upgrading is the intended path, and teams that genuinely need several accounts on one connection should tell us rather than work around the limit.

4. What you may not do

• Reverse-engineer, decompile, or disassemble the Software, except where applicable law expressly permits it (e.g. for interoperability and only after you've asked us).
• Resell, sublicense, rent, or share your license key with people outside your own use.
• Hold more than one free Intrect account, or use additional or variant email addresses, to obtain free analysis beyond the allowance granted to one person.
• Remove or modify our copyright notices, license screens, or activation systems.
• Use the Software to commit fraud, harass others, or violate any law in the country where you're operating.

5. Updates and version policy

Within a major version family (1.x), updates are free. A future major release (2.0) may be a paid upgrade, at our discretion. We try to keep installers backward-compatible so an old project doesn't break when you update.

6. Refunds

Because the 14-day trial is unrestricted in feature scope, we expect you to evaluate before paying. If the plug-in simply doesn't work as advertised on your supported configuration, open a support ticket within 14 days of purchase and we'll refund you. Refunds are processed by Paddle. Statutory consumer rights in your country (e.g. EU distance-selling regulations) override anything in this section that conflicts with them.

7. Service availability

license.intrect.io, downloads.intrect.io, and app.intrect.io are provided on a best-effort basis. If our license server is unreachable, the plug-in's existing local license blob keeps it activated until its periodic refresh is due. We aim for high availability but make no formal uptime guarantee at this time.

8. Warranty disclaimer

The Software is provided "as is". We disclaim, to the maximum extent permitted by law, any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Audio plug-ins occasionally produce unexpected output; you are responsible for keeping unprocessed copies of important material.

9. Limitation of liability

To the extent permitted by law, our aggregate liability for any claim relating to the Software is limited to the amount you paid for the license in the 12 months preceding the claim. We are not liable for indirect, incidental, consequential, or special damages — for example, lost profits, project deadlines, or the cost of re-recording audio.

10. Termination

We may suspend or terminate your license, your account, or both if you materially breach these terms (e.g. publishing a cracked build, abusing the activation system, repeatedly creating accounts to reset the free allowance, charging back a legitimate purchase). On termination you must uninstall the Software. We will refund a pro-rata portion of the purchase price unless the termination is for fraud or chargeback abuse.

11. Changes

We may update these terms when our products or operations change. Material changes are announced on the homepage and dated at the top of this page. Continuing to use the Software after the update means you accept the new terms.

12. Contact + governing law

Open a support ticket for anything related to these terms. The agreement is governed by the laws of the Republic of Korea, without regard to conflict-of-laws principles. Mandatory consumer protections in your own country still apply.

See also Privacy Policy and Third-Party Notices.